Return & Exchange Policy

Customer satisfaction is our top priority. We want you to be completely happy with every piece of streetwear or lifestyle gear you purchase from NAYKO.

1. Eligibility for Exchange / Return

• The item must be unused, unwashed, and in the same pristine condition that you received it.
• All original product tags, security labels, and packaging must be intact.
• Exchange requests must be submitted within 7 days of delivery.

2. Size Exchange Process

If your ordered size (e.g. T-Shirt, Hoodie, Shoes) does not fit to your preference:

1. Contact our customer support team with your Order ID.
2. Specify the replacement size or color variant required.
3. Our delivery courier will deliver the replacement size directly to your doorstep and collect the previous item.

3. Defective or Damaged Products

In the unlikely event that an item arrives with manufacturing defects or shipping damage, please notify us within 24 hours of delivery. We will immediately replace the item at zero additional shipping cost.

4. Refund Policy

If an ordered product is out of stock for exchange or cannot be replaced, we issue an instant full refund via bKash, Nagad, or original payment method within 3 business days.

5. How to Initiate a Request

Contact our support team via our Contact Form or email us at nayko.inc@asia.com with your Order ID and photos of the item.