Return, Refund & Exchange Policy
Effective Date: October 2, 2026 | Last Updated: October 30, 2026
Customer satisfaction and consumer protection are foundational to NAYKO. Every piece purchased on our platform is backed by our comprehensive 7-Day Guarantee in full compliance with Bangladesh digital commerce regulations and global e-commerce payment standards.
If an apparel item does not fit as desired, or arrives with any transit damage or manufacturing defect, you can request an instant doorstep size exchange or a full monetary refund within 7 days of delivery receipt.
1. Return & Exchange Eligibility
To qualify for an exchange or full refund, returned items must satisfy the following conditions:
- Item must be in its original, unworn, unwashed condition, free from fragrance, body deodorant marks, or stains.
- All original product swing tags, brand labels, and premium polybag packaging must be completely intact.
- Requests must be initiated within 7 calendar days from the official courier delivery confirmation date.
- For damaged or mismatched deliveries, notify our team within 24 hours of parcel receipt with a photo of the item.
2. Doorstep Size Swap Workflow
We understand finding the perfect streetwear silhouette is essential. If you need a smaller or larger size:
- Initiate Request: Email support@nayko.app or submit an inquiry through our Contact Support desk with your Order ID (e.g.,
ORD-MURXXXXX) and desired size. - Replacement Booking: Our team packages your requested size and schedules a simultaneous swap with our courier partner.
- Doorstep Exchange: The delivery rider hands you the replacement garment and collects the previous item at your doorstep in a single visit.
3. Damaged or Defective Items
In the rare event an item is defective or sustains transit damage:
- You will receive an immediate expedited replacement at zero additional shipping charge.
- Alternatively, you may request a 100% full monetary refund including initial shipping fees.
4. Refund Processing & Disbursement Timelines
If an item is out of stock or you choose a monetary refund rather than an exchange:
5. International Drops & Dropshipping Orders
For globally sourced tech drops and curated overseas items, our 7-day warranty fully applies for transit defects or specification mismatches. Because overseas freight transit involves customs clearance, defective global items are replaced or fully refunded upon verification by our support desk.
6. Contact Our Returns Desk
Our customer care team is at your service 7 days a week: