Frequently Asked Questions (FAQ)
Find verified answers to common questions about accounts, ordering, shipping rates, size exchanges, and data privacy.
Google Sign-In allows you to log into NAYKO with a single click. When you click "Continue with Google", we securely verify your identity using Google OAuth 2.0 and retrieve only your basic profile (name, email, and avatar). We never access your Google Drive, Gmail, or private files.
Yes. Facebook Login connects through official Meta APIs. It only shares your public name and email address. NAYKO cannot post to your timeline, view your friends list, or access private messages.
You can remove NAYKO at any time via Facebook's Settings > Apps and Websites or Google's Account Security > Permissions. To permanently purge your customer records, email support@nayko.app or visit our Data Deletion Instructions.
You can place your order online with zero advance deposit. When our courier partner arrives at your delivery address anywhere in Bangladesh, you pay the exact order amount in cash upon receiving the parcel.
In addition to Cash on Delivery, we support digital payments via bKash, Nagad, and major cards processed over secure, PCI-DSS compliant banking channels.
To prevent fraudulent bookings and confirm delivery details, our fulfillment desk verifies Cash on Delivery orders prior to courier handover. Confirming your order guarantees immediate same-day dispatch.
• Inside Dhaka City: ৳60 BDT (Delivered within 24 to 48 hours).
• Outside Dhaka (All Districts): ৳130 BDT (Delivered within 48 to 72 hours).
• Free Delivery: All orders of ৳2,500 BDT or more qualify for 100% Free Shipping nationwide!
Curated international streetwear drops and specialized tech accessories are flown in via tracked air cargo. Expected delivery is 7 to 14 business days from order confirmation, with regular SMS tracking updates.
Visit our Live Order Tracking Page and enter your Order ID (e.g. ORD-MURXXXXX) or Member ID (NK-XXXXXX). You can see real-time warehouse packaging, dispatch, and courier shipment progress.
To protect customer privacy from public view, personal addresses and phone numbers are partially masked. Enter your registered order mobile number on the tracking screen to unlock full recipient details.
We offer a 7-Day Free Doorstep Size Exchange. Simply message our support team with your Order ID and preferred size. Our delivery rider will hand you the new size and collect the old one at your door.
For Cash on Delivery orders, verified refunds are transferred directly to your personal mobile wallet within 24 to 48 hours of returned item inspection. Card refunds take 3 to 5 business days.
NAYKO garments are crafted using bespoke heavyweight 240+ GSM combed cotton, custom high-density silk-screen prints, and reinforced double-needle stitching engineered for extended wash durability and an iconic structured drape.
Wash inside-out in cold water using a gentle cycle. Avoid bleach, tumble dry on low or line dry in the shade, and never iron directly on printed graphics.
Our customer care desk is active 7 days a week. Reach us via email at support@nayko.app or submit an inquiry through our Customer Support Form.